Refund & Cancellation Policy

Effective Date: September 23, 2026
Last Updated: September 23, 2026

At montresafe.com, we aim to provide customers with a straightforward purchasing and digital delivery experience. Because our products are delivered digitally, certain conditions apply to cancellations and refunds.

1. Digital Products

Products purchased through montresafe.com may be delivered electronically, including digital license information, activation instructions, download information, or other applicable product details.

Because digital products may be accessed, delivered, or redeemed electronically, orders may become non-refundable once the digital product has been delivered or the license information has been accessed or redeemed.

2. Refund Eligibility

A refund may be considered in the following circumstances:

• The purchased digital product was not successfully delivered due to an issue on our side.
• The product supplied is materially different from the product described on the website.
• A duplicate order was placed unintentionally and the duplicate digital product has not been delivered, accessed, or redeemed.
• A technical or fulfillment issue prevents delivery and cannot reasonably be resolved.
• Another circumstance qualifies for a refund under applicable law.

Refund requests are reviewed individually based on the circumstances of the order.

3. Non-Refundable Situations

Refunds may generally not be available when:

• The digital product or license information has already been delivered and accessed.
• A license or activation key has already been redeemed.
• The customer purchased the wrong product after receiving the product information.
• The customer’s device does not meet the software provider’s published system requirements.
• The customer is unable to use the product because of an unsupported operating system or device.
• The customer changes their mind after digital delivery.
• The customer does not want to continue a subscription after successfully receiving or activating the product.
• The issue is caused by a third-party software provider, platform, device, or external service.
• The customer fails to provide accurate information required for digital delivery.

4. Before Requesting a Refund

If you experience a problem with your order, we encourage you to contact us before submitting a refund request.

Where appropriate, we may first attempt to resolve the issue by providing clarification, correcting delivery information, or assisting with the applicable order process.

If the issue cannot reasonably be resolved, the order may be reviewed for refund eligibility.

5. Refund Request Process

To request a refund, please contact us using the contact information provided on montresafe.com.

Your request should include:

• Order number
• Name used during purchase
• Email address used for the order
• Product purchased
• Reason for the refund request
• Relevant details describing the issue

We may request additional information reasonably necessary to verify the transaction and evaluate the request.

6. Refund Review

Refund requests are reviewed on a case-by-case basis.

Approval of a refund does not automatically apply to other orders or future purchases. Each request is evaluated according to the circumstances of the individual transaction and applicable law.

7. Approved Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

MontreSafe does not control processing times imposed by third-party payment providers.

8. Duplicate Orders

If you accidentally place the same order more than once, please contact us as soon as possible.

If the duplicate digital product has not been delivered, accessed, or redeemed, we may be able to cancel the duplicate transaction and issue an applicable refund.

9. Subscription Products

Where a purchase involves a recurring subscription, cancellation of a future renewal does not necessarily result in a refund for a previously completed billing period.

Customers should review the applicable product and subscription terms before purchasing.

Any refund for subscription products will be handled according to the applicable product terms and applicable law.

10. Third-Party Products

Some products sold through montresafe.com may be provided, activated, downloaded, or supported through third-party platforms.

If a problem is caused by a third-party provider, we may need to coordinate with the applicable provider or review the circumstances before determining refund eligibility.

11. Chargebacks

Before initiating a payment dispute or chargeback, customers are encouraged to contact MontreSafe so that we can review the issue and attempt to resolve it.

Unauthorized or fraudulent transactions may be investigated and may be reported to the applicable payment provider where appropriate.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

12. Changes to This Policy

MontreSafe may update this Refund & Cancellation Policy from time to time to reflect changes in our products, fulfillment procedures, payment methods, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

For questions regarding an order, cancellation, or refund request, please contact us through the contact information provided on montresafe.com.

Website: montresafe.com

Email: admin@montresafe.com

Effective Date: September 23, 2026
Last Updated: September 23, 2026

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